Terms & Conditions

Trimetals has been established for over 50 years and is firmly placed as Europe’s leading producer of quality metal garden storage sheds.

Introduction

Please read these Terms and Conditions carefully before using this website operated by Trimetals Limited (Company Number: 897 439 and VAT Number: 207 9354 56.) By accessing or using our website you agree to be legally bound by these Terms and Conditions as they may be modified and posted on our website from time to time.

Buying products on our website

To Order a Product you will need to follow the Ordering procedures set out. Details of Procedures, Products, Prices, Payment and Delivery are displayed on our website. You will be given clear instructions on how to navigate our simple on-line Order process and you shall be required to provide us with your accurate personal details. By clicking on the ‘Proceed’ button on the Order form you are consenting to our Terms and Conditions. If you have a comment, concern or complaint about a Product you have purchased from us, please contact us via email or by post to: Sales Department, Trimetals Limited, Sunrise Park, Blandford, Dorset, DT11 8ST. email: sales@trimetals.co.uk.

Prices

Prices listed are in £GBP and are inclusive of Delivery costs and VAT. We may change the advertised price of a Product at any time. The price you pay will be the price in force at the time of your Order. The price on your Order will be validated by us as part of the acceptance procedure. We try to ensure Prices displayed on our website are correct at all times. Should a Pricing error arise, we will inform you if a Product’s correct price is higher than that stated on your Order and you may choose to either proceed with or cancel the order.

Payment

Payment is usually by credit, debit card or PayPal and is taken when the Order is placed. This is to protect us from card fraud. Cheques are acceptable as a form of payment. Cheques will be cleared before Products are despatched. Trimetals Limited is entitled to refuse any Order placed by you. If your Order is accepted, we will confirm acceptance to you by online electronic means (“Confirmation”) to the email address you have given us on the Order. The Order will then be fulfilled around the estimated date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days. If you do not receive a Confirmation email, please contact us to ensure your Order has been accepted. You undertake that all details you provide to us for the purpose of purchasing Products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.

Availability

All Products depicted on this website (as may be varied from time to time) are available to be delivered almost everywhere in mainland UK, and by special arrangement to the Channel Islands, Republic of Ireland, Isle of Wight, Isle of Man and the Scottish Islands. All Products are subject to availability. In the event that we are unable to supply the Product to you we shall notify you as soon as possible and shall reimburse your payment in full.

Arranging and anticipating delivery

Delivery is usually included in the advertised Product Prices and applicable within mainland England and Wales. Delivery to Scotland, Republic of Ireland, Isle of Man, Isle of Wight, Channel Islands and the Scottish Isles may be arranged subject to additional Delivery charges. Extra Delivery charges to remote or outlying areas within the UK mainland may arise, in which case we will agree the charges with you as soon as possible, where applicable. Any times or dates stated on our website or confirmation emails regarding Delivery are estimates only. Trimetals Limited will make all reasonable effort to deliver Products within the time specified, but does not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and Orders received after 2pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, Sundays or public holidays. Whilst we agree to use all reasonable endeavours to ensure that Delivery is made around the Delivery time advertised, you will acknowledge that actual Delivery is often via third party carriers and can therefore be beyond our control. Incorrect personal details may lead to problems or delays in Delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone number and e-mail address so we can notify you in the event of a Delivery problem.

When the delivery arrives

Delivery will be deemed complete once the product has arrived at the specified delivery address and a signature taken from the recipient. Customers must ensure that the delivery driver has sufficient help to offload the goods safely to prevent damage. Trimetals Ltd will not accept any responsibility where the customer instructs Trimetals to leave goods at a delivery address without a signature. Products will be deemed the customers responsibility once received and a signature obtained or where Trimetals conform to the customers delivery instructions. Thereafter any loss or damage to the products shall then be at the customers own risk. It is the recipients responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note. If the goods are damaged the customer must sign the consignment note as “damaged” or alternatively refuse the delivery in total. If the product it not damaged and the delivery is refused or the customer is not present at the specified delivery address and date then Trimetals may charge for a second delivery since we have met our delivery obligations with the initial delivery.

Returns

Please note: Trimetals view a “reasonable time” to be 14 working days. Before you request or arrange return of a Product, please read the below information carefully. You may Return any Delivered Products you have purchased within a reasonable time from the date of Delivery for any reason (including if you simply change your mind). To do so you must notify us in writing via email or post within a reasonable time. If You are Returning a Product for any reason, except damage or manufacturer defect, You must pay the costs of Returning the Products to Us. On request, we will collect the Products from you, but the cost of this will be charged to you and will be deducted from the refund; however no charge will be made if the following conditions apply: the Product delivered is not what you Ordered or does not correspond with its description; the Product delivered is not of a satisfactory quality or fit for purpose, the Product arrives damaged or faulty And you have notified us within a reasonable time, we may replace the item or affected parts or you may Cancel the Order and receive a full Refund. You will not be charged for the costs of returning a defective product. If Products arrive in a damaged condition you must make a note on the carrier’s Delivery consignment note and inform us by post or email within a reasonable time. We will not accept Returns or Cancellations if the Products have been altered by applying chemicals or paints to the surfaces or by altering or customising the Product in any way that could be deemed as you using or treating the Products as your own. While in your possession, you must keep any Products you intend to Return to us in good condition. Products must be Returned in the same condition as they were delivered. If products were delivered flat packed they must be Returned in the same way. Care must be taken to ensure the Return Products are packed well to avoid damage or loss of parts in transit. Products Returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the Refund given.

Refunds

Refunds will be processed within 30 days.

General

We may assign, transfer, or subcontract any or all of our rights and obligations under these Terms and Conditions at any time. We may alter these Terms and Conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the Terms and Conditions on the website regularly. These Terms and Conditions together with the privacy policy, any Order form and payment method instructions, are the whole agreement between you and Us. If any provision or terms of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them. These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court. Except in respect of a payment obligation, neither you nor Trimetals Limited will be held liable for any failure to perform any obligation to the other due to causes beyond your or Trimetals Limited’s respective reasonable control. Failure or delay by either party enforcing an obligation or exercising a right under these Terms and Conditions does not constitute a waive of that obligation or right. These Terms and Conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.

Modifications to website

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these Terms and Conditions. Please note that although we try to ensure that the content of our website is accurate, our websites may contain typographical errors or other inaccuracies. These Terms and Conditions replace all other Terms and Conditions previously applicable to the use of our website and/or sale of the Products.

Nature of our website

Our website is a place for you to select and Order metal storage buildings and caravan steps (the “Products”). Our website describes the Products in more detail. Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.

Liability

We promise that for any Product you purchase from our website: We have the right to sell the Product to you; The Product will correspond with the description we have given to you; and The Product will be of satisfactory quality. We also promise that any service we provide to you will be provided with reasonable skill and care. Subject to our Delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your statutory rights.

Copyright and monitoring

The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Trimetals Limited, its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an Order with Us or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in Order to complete any test or questionnaire.

Linked sites

Trimetals Limited make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from Us and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that Trimetals Limited endorses or accepts any responsibility for the content, or the use of, such a website and Trimetals Limited shall not be liable for any loss or damage cause or alleged to be caused by or in connection with use or reliance on any content, Products or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.